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TopicHow to Solve problem Email IP address blocked?

  • Sat 26th May 2018 - 7:35am

    Hi

    We are not able to send email to bellsouth/att accounts from touchandchange.com / 162.144.37.36.
    We have checked the blacklist sites and spamhouse and are not listed there.  We are able to send email to all other email providers, just not yours.
    Please let me know what we need to resolve this,
     
     
    Thanks,
     
     
  • Sat 26th May 2018 - 8:21am

    Hello

    All blacklists are not created equally. There is a lot of small blacklists that don’t really have a lot of weight.

    There are real-time blacklists meaning your IP can actually pop up in and out of a blacklist and don’t necessarily stay on it.

    There are major blacklists, for example, Spamhaus, that is notoriously difficult to get off of. A Spamhaus listing is likely to result in mail being blocked, while a listing on SORBS, UCEPROTECT, or SpamCannibal might not have much impact on your deliverability.

    Large mailbox providers typically use reputable blacklists like Spamhaus, whereas smaller mailbox providers who aren’t aware of which blacklists are reputable might use less reputable blacklists.

    And a service that asks you to pay for delisting or does not accept delist requests is unlikely to be used by major mailbox providers.

    With that said, the first thing is to see how bad of a blacklist you’re on, whether or not you’re constantly on it or if you’re kind of popping in and out of it, and whether or not your deliverability problems result from the IP blacklisting issue.

    Thanks

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  • Sat 26th May 2018 - 8:23am

    Hello

    Thank you, thats what we are here for! Glad I could help.

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